TextTag users have the option of adding four separate phone numbers into the contact portion of the app. We recommend considering family, friends and housemates, as well as neighbors, in-home medical providers, or any other trusted individuals in proximity.

Senders are encouraged to let selected recipients know about TextTag and how it works prior to an actual emergency so the texts are understood when received.

No, the TextTag app uses a third-party text application built into the app for both iOS and Android.

Those receiving texts will see an incoming number with an 844 prefix. We suggest giving recipients a heads up about this, so they do not disregard the emergency text.

TextTag activation requires the button be held for 2 seconds, which hopefully eliminates the possibility for accidental activation.

However, to mitigate potential accidents, it is suggested that recipients of a TextTag message call the sender to be sure there is an actual emergency before shifting into action. A no answer would certainly warrant further investigation.

The TextTag button uses advanced Bluetooth to communicate with the TextTag phone app. Though the latest in technology, Bluetooth communication has limits and can be affected by walls and floors, as well as distance.

In real world testing, we had success communicating with TextTag app within a 2400 sq. ft two-story house from one end of the second floor to the other end of the house on the first floor. Obviously individual results will vary.

That’s a good question. In my father’s case, he set his phone on the kitchen counter, but had yet to make it to the bedroom where his personal safety pendant was on the nightstand. Texttag fills this gap in personal safety without loss of autonomy. Furthermore, unlike a cell phone or a personal safety pendant, Texttag has no ongoing costs or complicated technology. Texttag is a one-time purchase of $50 that provides peace of mind. Not to mention, it's a great gift for any older pet owner who has everything ;)

Yes there is an annual $12.00 fee for the texting service. The first year is included with your texttag purchase.

We use an outside texting service because not all mobile phone operating systems allow app's to utilize their texting program. Our texting service functions across all operating platforms.

We recommend a clear message that includes the sender's name so family, neighbors, or friends can easily understand who sent the message. The text can be as simple as "(Mary Smith) needs help." If any of your contacts are not immediate family members, we would suggest you use a name (Mary Smith) rather than "mom" in your message to eliminate any confusion by the text recipient.

Informing Texttag recipients prior to an actual emergency supports better results from the Texttag system. We also recommend establishing an appropriate emergency protocol with recipients.